Offer lifecycle | Sharklio Docs

Every offer on the wall follows the same path and sends the same statuses. Only the time to a final result differs.

One path for every offer

Every offer on your wall works the same way for you. You handle one set of statuses, whatever the offer is.

Step	What happens	Postback
Started	The user opens the offer from your wall. It shows under Reward status, In progress.	None
Pending	The user finished, and the result is being checked.	Status 3, only if you turned pending events on
Credited	The result is approved and final.	Status 1
Rejected	The result was not approved, and this is final.	Status 4
Reversed	A credited result was taken back later.	Status 2
Expired	The user started but did not finish in time.	None

All events of one completion carry the same transaction_id. A result can go pending, then credited or rejected, and a credited result can later be reversed. Nothing else is possible.

Example sequences

With pending events on:

tx=8f3k2a  status=3  pending    reward=315
tx=8f3k2a  status=1  credited   reward=315

tx=9a1c7d  status=3  pending    reward=120
tx=9a1c7d  status=4  rejected   reward=0     reason=Proof does not match the task

tx=4b8e2f  status=1  credited   reward=900
tx=4b8e2f  status=2  reversed   reward=900   reason=Duplicate accounts

With pending events off, you only get the final status 1 or 4, and later a status 2 if a credited result is reversed.

How long until a final result

Offer type	Example	Usually final after
`click`	Keep a page open for 30 seconds	Right after the timer finishes.
`task`	Do something and send a screenshot	Up to 3 days while the proof is reviewed. A dispute can add a few more days.
`offer`	Reach a level in a game, install an app	Often within minutes. Some are held for a few days, for example offers that need a purchase or a trial.

Show pending results to your users as pending, so they know the reward is on its way.

Rejections and disputes

When an offer with proof is rejected, the user sees the reason under Reward status and can dispute it once, within 72 hours.
Sharklio staff has the final word on disputes.
You do not need to do anything during a dispute. You get status 1 or 4 when it ends.
If a user thinks any offer should have paid, send the user ID, offer name, and date to [email protected] and we look into it.

Your earnings

The payout in a status 1 postback is added to your Sharklio balance. Pending and rejected results pay nothing. A reversal takes the payout back. See Chargebacks.